Shipping Policy on Credit Credit Order

shopanimedvd.com's shipping policy on Credit Card Order requesting orders to be shipped to a non-billing address.

With high Identity thief on the raises, we takes extra precautions with credit card order requesting our company to ship orders to the address other than the billing address of the credit card. In order to help minimize the processing time of your order, we ask that you should only request the shipping of the order to your billing address as it appears on your billing statement whenever possible.

If you wish to ship to friends, relatives, or to your workplace (anyone or anywhere other than the billing address of the credit card on file with the Bank/card issuer), We ask that you should contact your credit card company and request the representative over the phone to add or note an alternative address for shipping in their system. This process will help speed up the validation process we needed in order to ship the order to a non-billing address. If your credit card company does not have this option to add in the additional shipping address, make sure your billing telephone (as registered with credit card) is correctly provided with your order as the alternative way for us to contact you to verify the order. We can only call the card owner at the phone number that is registered with the card company as contact. We can not call you on your cell phone or work phone if they are not registered with the credit card company.

Be aware, all orders requested to be shipped to non-billing address maybe pull for verification with card owner/credit card issuers. This process will delay the shipping of your order until we validated the credit card information with card issuer and then with you. Be sure to provide correct billing phone number and billing address with the order. Once we are able to verify the telephone number with the credit card company as a match for the billing phone number, we will contact the card owner to verify the order to ensure the card owner acknowledges the order(s) and wishes to ship to another address other than the billing address on the card.

You may also be required to sign an authorization form to release order for shipping to a non-billing address along with proof of your identity via fax or by mail-in to us. In the event when this verification step is required, we will notify you by email. In this event, your order status on our site will also be updated to let you know additional information is required. Be sure to check your email for updated information, don't forgot to check your bulk mail or junk mail box in case our attempt to contact you slip to those mailbox.

Please notice: If your credit card is an international card issued by bank outside of USA and we are not able to obtain credit card verification with your credit card issuer, we will require additional information by fax or by mail for proof of your Identification as the card holder. Authorization will include authorization form (which we will email to you), along with your copies of the credit card,  the credit card statement and your photo Identification will be required  in order validate you are the credit card owner.

Due to the high cost of online thief Identity, we will take extra measures to ensure the order is not fraudulently placed, this process not only protect our company but as well as to consumers from Identify thief with credit card orders online.

If you have any questions or concerns, please e-mail to support@animekrazy.com / support@shopanimedvd.com